Privacy & Data Protection Policy

1. Introduction & Overview

Welcome to LUMÉRA, your premier Saudi destination for curated haute perfumery, luxury cosmetics, and exquisite skincare rituals. We are firmly committed to safeguarding the privacy, confidentiality, and security of our clients' personal information in strict compliance with the Saudi Personal Data Protection Law (PDPL) enacted by Royal Decree in the Kingdom of Saudi Arabia.

2. Merchant Identity & Official Saudi National Address

LUMÉRA operates electronically under the regulatory framework of the Kingdom of Saudi Arabia:

3. Personal Data We Collect

To process and deliver your luxury orders with absolute precision, we collect only the necessary data:

• Identity & Contact Information: Full name, Saudi mobile number, and email address.
• Delivery & National Address Details: City, district, street name, building number, postal code, and specific delivery coordinates.
• Order & Transaction History: Products ordered, order timestamps, and total order value in Saudi Riyals (SAR).
• Payment Card Information: All electronic payments are processed through secure, SAMA-authorized payment gateways (Moyasar, Mada, Apple Pay, Visa, Mastercard). LUMÉRA never stores, accesses, or processes your raw credit/debit card numbers or CVV codes on our servers.

4. Purpose of Data Processing

Your personal information is collected and processed exclusively to:

• Fulfill, verify, and dispatch your luxury orders.
• Coordinate express courier delivery across Jeddah and all regions of Saudi Arabia.
• Send shipment tracking updates via SMS, email, and WhatsApp notifications.
• Provide dedicated customer support and bespoke fragrance consultations.
• Comply with Saudi legal, tax, and consumer protection regulations.

5. Data Confidentiality & Third-Party Disclosure

We never sell, rent, or trade your personal information. Data is disclosed only to essential, trusted operational partners:

• Authorized Payment Gateways (Moyasar): For encrypted 256-bit SSL transaction processing compliant with PCI-DSS.
• Certified Courier Partners: Strictly for physical delivery of your parcels.

6. Your Rights Under Saudi PDPL

Under the Saudi Personal Data Protection Law, you hold the following rights:

• The right to be informed about how your personal data is collected and processed.
• The right to access and request a copy of your personal data held by us.
• The right to request correction, updating, or completion of any inaccurate data.
• The right to request destruction or erasure of your personal data when no longer legally required.

7. Cookies & Session Storage

LUMÉRA utilizes essential cookies to preserve your shopping bag contents, wishlist preferences, and locale settings (Arabic / English). You may manage or disable cookies via your browser settings at any time.

8. Contact & Data Protection Officer

For privacy inquiries or to exercise your statutory rights, please contact our concierge team at concierge@lumera.sa or via phone/WhatsApp at +966 50 123 4567.